EcowoodsToronto · Est. 2000
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Relative humidity

Also called RH

The amount of water vapour in the air relative to what that air could hold at its temperature — the environmental variable a hardwood floor actually responds to.

Toronto indoor relative humidity runs from 18–25% at the winter low to above 60% at the summer high. The safe operating band for hardwood is 35–55%.

The gap between those numbers is the whole problem. A floor specified without reference to that range was specified for a different city, and a floor handed over without a stated operating band has no defensible warranty boundary in either direction.